PRIVACY POLICY

Your privacy matters to us. It is Lost & Found Pets’ policy to respect your privacy concerning any information we may collect from you across our website, https://lostandfound-pets.com, and other sites we own and operate.

Information We Collect

Log data

When you visit our website, our servers may automatically record the standard data provided by your web browser. This may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you view, the time and date of your visit, the duration spent on each page, and other details.

Device data

We may also gather data about the device you use to access our website. This data might include the device type, operating system, unique device identifiers, device settings, and geo-location information. What we collect can vary depending on your device and software settings. We recommend reviewing the policies of your device manufacturer or software provider to find out what information they share with us.

Personal details

We may request personal information, such as your:
• Name
• Email
• Social media profiles
• Phone/mobile number
• Home/Mailing address
• Work address
• Payment information

Legal grounds for processing

We will handle your personal information legally, fairly, and transparently. We gather and process details about you only when we have lawful reasons to do so.
These legal bases depend on the services you use and how you use them, which means we collect and use your information only where:
⦁ it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
⦁ it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, marketing and promotion of our services, and protecting our legal rights and interests;
⦁ you give us consent to do so for a specific purpose, such as, for example, you might consent to us sending you our newsletter, or
⦁ We must process your data to satisfy a legal obligation.
We do not keep personal information longer than necessary. While we hold this information, we will protect it using commercially acceptable methods to prevent loss, theft, unauthorised access, disclosure, copying, use, or modification. However, we advise that no electronic transmission or storage method is entirely secure and we cannot guarantee complete data security. If needed, we may retain your personal information to comply with legal obligations or to protect your vital interests or those of another individual.

Collection and use of information

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be processed in a manner incompatible with these purposes.
⦁ to allow you to customise or personalise your experience on our website;
⦁ to enable you to access and use our website, associated applications, and related social media platforms;
⦁ to contact and communicate with you;
⦁ for internal record-keeping and administrative purposes; and
⦁ to comply with our legal obligations and resolve any disputes we might have.

Disclosure of personal information to third parties

We might disclose personal information to:
third-party service providers for the purpose of enabling them to deliver their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators.

International transfers of personal data

The personal information we collect is stored and processed in Ireland, or where we, our partners, affiliates, and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA is protected by appropriate safeguards, such as standard data protection clauses approved by the European Commission, binding corporate rules, or other legally recognised means.
When we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to data protection laws similar to those in our jurisdiction. There are risks if any such third party engages in conduct that breaches the data privacy laws in our jurisdiction, which might prevent you from seeking redress under our jurisdiction’s privacy laws.

Your rights and control over your personal information

Choice and consent: By providing personal information to us, you agree that we may collect, hold, use, and disclose your personal data in line with this privacy policy. If you are under 16 years old, you must have, and legally warrant to us to the extent permitted, that you have your parent or guardian’s permission to access and use the website, and that they (your parents or guardian) have consented to you giving us your personal data. You are not obliged to supply personal data to us; however, refusing to do so may limit your ability to use this website or the products and/or services available through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as outlined in this privacy policy. If you are a third party providing personal information about someone else, you represent and warrant that you have that person’s consent to share the personal information with us.

Restrict: You can choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will inform you how the restriction affects your use of our website or products and services.

Access and Data Portability: You may request details of the personal information we hold about you. You can also ask for a copy of this data. Where possible, we will provide it in CSV format or another easily readable machine format. You may request that we erase your personal data at any time. Additionally, you can ask us to transfer this data to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information that is found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply with laws applicable to us regarding any data breach.

Complaints: If you believe we have violated a relevant data protection law and want to make a complaint, please contact us using the details below and provide full details of the alleged breach. We will quickly investigate your complaint and reply in writing, explaining the outcome of our investigation and the actions we will take. You also have the right to contact a regulatory body or data protection authority regarding your complaint.
Unsubscribe: To stop receiving emails from our database or to opt-out of communications (including marketing messages), please contact us using the details below or use the opt-out options provided in the communication.

Cookies

We use “cookies” to gather information about you and your activity on our site. A cookie is a small data file that our website stores on your device and accesses each time you visit, allowing us to understand how you use our site. This enables us to serve you content tailored to your preferences. Please see our Cookie Policy for further details.

Limits of our policy

Our website may link to external sites that are not managed by us. Please note that we have no control over the content and policies of those sites, and we cannot accept responsibility or liability for their respective privacy practices.

Amendments to this policy

We may update our privacy policy at our discretion to reflect current best practices. We will make reasonable efforts to inform users about any changes through our website. Your continued use of this site after any modifications to this policy will be considered your acceptance of our privacy and data handling practices.
If we make a significant change to this privacy policy, such as altering a lawful basis for processing your personal information, we will ask you to re-consent to the revised privacy policy.

Get in touch with us for any enquiries!

We are dedicated to delivering outstanding service!